Pinnacle Global Group
Client Success Specialist
Key responsibilities
• Manage day-to-day client communication by email, phone and video call.
• Onboard new clients and brief our Mumbai delivery teams on their needs.
• Run regular check-ins and service reviews, and act on feedback.
• Resolve client queries and escalations quickly and professionally.
• Spot upsell opportunities and pass leads to the Sales and Growth team.
• Keep client records up to date in the CRM.
What we're looking for
• 2+ years in client servicing, account management or customer success.
• Excellent communication and relationship-building skills.
• Strong organisation, able to manage multiple clients and deadlines.
• Confident with CRM tools and Microsoft 365.
• Experience with professional services or outsourcing clients is a plus.
About the role
Pinnacle is a London-headquartered offshore staffing and professional services firm supporting 150+ clients across the UK and Ireland. As Client Success Specialist, you are the main point of contact for a portfolio of UK clients, making sure they get great service and stay with us.
Key responsibilities
• Manage day-to-day client communication by email, phone and video call.
• Onboard new clients and brief our Mumbai delivery teams on their needs.
• Run regular check-ins and service reviews, and act on feedback.
• Resolve client queries and escalations quickly and professionally.
• Spot upsell opportunities and pass leads to the Sales and Growth team.
• Keep client records up to date in the CRM.
What we're looking for
• 2+ years in client servicing, account management or customer success.
• Excellent communication and relationship-building skills.
• Strong organisation, able to manage multiple clients and deadlines.
• Confident with CRM tools and Microsoft 365.
• Experience with professional services or outsourcing clients is a plus.
What we offer
Competitive salary and bonus, clear progression into account management, and a collaborative team across London and Mumbai.
How to apply
Send your CV and a short cover note to recruitment@pinnacleglobalgroup.com